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89 rue du faubourg Saint-martin

75010 Paris

General conditions applicable from 01/12/2018.


The present general terms and conditions are concluded between Velvety Hair and any person wishing to proceed to a purchase via the present website, hereafter, the buyer. By validating his order, the Customer declares that he accepts without reserve the terms of the order as well as the entirety of these general conditions of sale and declares that he has the capacity to conclude a contract with Velvety Hair.


The present conditions of sale aim at defining the contractual relations between Velvety Hair and the buyer as well as the conditions applicable to any purchase made through the present website. The present conditions of sale shall prevail over any other general or particular conditions not expressly agreed by Velvety Hair. Velvety Hair reserves the right to modify its general conditions of sale at any time without prior notice: the applicable conditions will be those in force at the date of the order by the buyer.


The products or services offered are those presented on the present commercial site and which are accompanied by a detailed description. These products and services are offered within the limits of available stocks and as long as they are visible on the site. In case of unavailability of the product or service after placing the order, Velvety Hair will inform the buyer by e-mail: the order will either be modified with the buyer's agreement or cancelled and no debit will be made.


Prices on the present website are inclusive of all taxes (VAT + other applicable taxes) and exclude processing and transport costs which are applied and detailed at the time of the order. Velvety Hair reserves the right to modify its prices at any time: products and services are invoiced on the basis of the rates in force at the time of validation of the order, subject to availability. THE PRODUCTS REMAIN THE PROPERTY OF THE SELLER UNTIL FULL PAYMENT OF THE PRICE.


The online sale of products and services presented in this site is reserved for buyers who reside in France and in Europe and for deliveries required in this geographical area.


The buyer who wishes to purchase a product or service online via the site must follow the online ordering process which includes an identification phase, a phase of verification and validation of the products and services chosen, a payment phase under the conditions provided and a phase of confirmation of the order and payment. Confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgement of having full knowledge of them and waiver of the right to invoke one's own terms and conditions of purchase or other conditions. All data provided and the recorded confirmation will be considered as proof of the transaction. Velvety Hair will send by e-mail confirmation of the recorded order which will be considered as acceptance of the order.


The price is payable at the time of ordering. Online payments are made by secure system so that no third party can have access to the data transmitted on this occasion. Payments are made as soon as the order is validated. The customer has the possibility to pay by credit card or paypal.


CHOOZEO is a free credit without any fees refundable in 3 or 4 times offered by NATIXIS FINANCEMENT, a public limited company with a capital of €73,801,950 - Registered office: 30 avenue Pierre Mendès France 75013 -439,869,587 RCS Paris. The amount of free credit varies between €135 and €3000.

CHOOZEO is reserved for individuals (natural persons of legal age) residing in France and holding a Visa or MasterCard bank card with a validity date of 4 months or more from the date of purchase. Cards with systematic authorisation

cards such as Electron, Maestro, Nickel etc... as well as e-cards, Indigo and American Express cards are not accepted. After having completed his order, the customer must click on the "3 or 4 times CHOOZEO payment by credit card" button.

The customer is then redirected to the NATIXIS FINANCEMENT CHOOZEO web page displaying the summary of his order and the free credit application, which he must then validate. Velvety Hair limits itself to putting its customers in contact with NATIXIS FINANCEMENT by indicating on its website a non-contractual landing page. It is therefore not subject to the regulations relating to intermediaries

in banking and payment services. In addition, if the customer requests to benefit from a financing solution offered by NATIXIS FINANCEMENT, information relating to his order and his identity (surname, first name, postal address) will be transmitted to him. NATIXIS FINANCEMENT will use this information to study the request for the granting, management and collection of credit.

NATIXIS FINANCEMENT reserves the right to accept or refuse the request for financing in 3 or 4 instalments without charge. The customer has a cooling-off period of 14 calendar days to withdraw from the free credit.


The site does not store any payment data concerning the Customer, thus eliminating any possibility of fraud by hacking the site. Bank details are transmitted in one go when paying by credit card by telephone via the e-paypal terminal ensuring security against fraud. Velvety Hair does not keep any information concerning the credit card numbers of its customers.


Orders are shipped within 2 to 7 days by the carrier chosen by Velvety Hair with tracking without signature or against signature as well as parcel post but not insured at the customer's choice. Deliveries are made to the address indicated on the order form within the geographical limits specified above. THE RISKS ARE THE RESPONSIBILITY OF THE BUYER ONCE THE ORDER HAS LEFT THE SELLER'S PREMISES. We advise you to choose a colissimo delivery against signature with a compensation rate relative to the invoice (R1: 50€; R2: 200€; beyond that see the post office). Any protest relating to damage during transport must be made by means of a reasoned complaint, a copy of which must be sent to the seller, to the carrier, within three days of delivery. Delivery times are given as an indication and include processing, transport and dispatch. The buyer has the right to cancel in case of a delay of more than 14 days, the refund of the products or services and the outward costs being made upon receipt of the return of the complete order in its original state. Velvety Hair shall not be held responsible in case of non-performance of the contract due to force majeure (strike, fire, flood...). Please note that during all promotional periods or busy periods (end of year celebrations), the preparation and delivery time is slightly longer.

Some wigs presented on the site are made to order and a delay in preparation (generally 48-72 hours for wigs without colouring) may apply before shipping.


Non-professional buyers have a fourteen-day cooling-off period from the date of delivery of their order to return the product to the seller for exchange or refund without penalty (reshipment costs at their expense). Returns must be made in their original condition (packaging, accessories, instructions, etc.) to enable them to be remarketed in new condition and accompanied by a copy of the purchase invoice. This right does not apply to immediately reproducible products that have been unsealed and to customised products on request. ATTENTION: once an order has been placed on the site, it is no longer possible to modify it.
ATTENTION: some items such as wigs, full lace wig and other items being made to order or requiring customization or personalization will not be returned or exchanged, any purchase for this type of item is final, no withdrawal period applies in accordance with the law.


All products and services provided benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity, it may be returned to the seller who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made according to the procedures specified on the site, with a reasoned claim and a copy of the invoice, within thirty days of delivery.


Velvety Hair, in the process of selling online, is only bound by an obligation of means. Its responsibility cannot be engaged for any damage resulting from the use of the internet network such as loss of data, intrusion, virus, break in service or other involuntary problems, as well as any event qualified as force majeure. The photographs accompanying the products are provided for illustrative purposes but cannot ensure perfect similarity, particularly with regard to colours. In case of doubt or for any additional information, it is advisable to contact the seller.


Personal information is necessary for the management of orders and commercial relations. In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a personal nature relating to buyers may be subject to automated processing. Users have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978.


All elements of this site are and remain the exclusive intellectual property of Velvety Hair. Only the use for private use is authorized. Any partial or total reproduction of all or part of the elements on this site is forbidden.


The present general conditions of sale are subject to French law. The language of this contract is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.