General Terms and Conditions
GENERAL TERMS AND CONDITIONS
ARTICLE 1: SCOPE OF APPLICATION
These general terms and conditions apply to all sales concluded through our website.
ARTICLE 2: ORDERS
The automatic registration systems are considered as proof of the nature and content of the order. Our site confirms the acceptance of the order to the customer at the e-mail address that the customer has provided. The sale will be concluded as of the validation of the payment of the order, i.e. the date of validation of the payment for orders paid online by credit card or the date of receipt of the payment by cheque. Our site reserves the right to refuse or cancel any order from a customer with whom there is a dispute over the payment of a previous order.
ARTICLE 3: AVAILABILITY OF ITEMS
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at our premises and of course at the suppliers.
To create our shop window and our sales catalogue, we work with databases, enriched with information provided by our suppliers. This database contains more than a hundred articles, not all of which are stored in our reserves and our offer is therefore conditional on the availability of the articles at the suppliers.
Only if an article is permanently out of stock with our suppliers will it be removed from our offer. In other cases, a new order is possible within a certain period of time.
When an ordered product is unavailable, the customer is informed by e-mail or on the invoice of the products shipped in the case of an order of several articles.
Deadline for delivery of the order: when the order is placed and on the order acknowledgement, a delivery deadline is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From the placing of the order, to the dispatch of the latter, the customer has the possibility to cancel his order.
Pre-ordered articles: articles to be published are offered on our site as pre-orders. This reservation is made with the indication of a release date announced by the publisher at the time of opening the reservation phase. This release date may be changed at any time by the publisher, who is solely responsible for the marketing of his product.
In any case, as soon as the final release date is reached, the publisher will ship the articles to the customers who have reserved, up to the stock level provided by the publisher for the release date.
ARTICLE 4: PRICES
The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They may be modified at any time without prior notice, bearing in mind that the articles will be invoiced on the basis in force when the order is registered. All orders are invoiced in Euros and payable in Euros. Any customs duties or local taxes are to be paid by the recipient.
ARTICLE 5: SHIPPING COSTS
Our site gives you the opportunity to benefit from free shipping and delivery.
ARTICLE 6: PAYMENT
You have several means of payment at your disposal offering a maximum of security guarantees. You can pay :
- By credit or debit card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by entering the type of card, the number of your card without spaces between the digits, the control number (located on the back of your card) as well as the validity date.
- By Paypal payment
You can choose between different payment methods and you can even benefit from payment facilities by credit card.
The payment is made on the secure bank servers of our partners. This implies that no banking information concerning you transits via our site.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the bank accepts your payment.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the preparation time of the parcel plus the delivery time. The buyer is informed by email of the different stages of the order: preparation and delivery.
ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL
The articles supplied by our site are new and guaranteed against any defect. They are identical to those of the traditional trade and come from all the publishers and suppliers listed.
If an item is defective or not in conformity, the buyer has 15 working days, as from the reception of the items, to request an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day.
The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by any accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof.
If the right of withdrawal is exercised, we are obliged to refund the sums paid by the customer, free of charge, with the exception of the cost of return. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs remain at your charge.
In the case of a refund, we guarantee that it will be made within 14 days or less from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.
ARTICLE 9: TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
The transfer of ownership of the products to the benefit of the purchaser will only take place after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will only take place after delivery and receipt of the said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Our site is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data making it up is legally protected, and is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or a qualitatively or quantitatively substantial part of the content of the databases appearing on the site that he/she accesses.
ARTICLE 11: RESPONSIBILITY
The descriptions of the products present in the databases of our site have been entered according to the information communicated by the publishers. We are not responsible for the content of the works and shall not be held liable to the purchaser.
ARTICLE 12: ACCEPTANCE OF THE PURCHASER
The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and acknowledges that he/she is fully aware of them, and thus renounces the right to take advantage of any contradictory document and, in particular, his/her own general conditions of purchase, the act of purchase implying acceptance of the present general conditions of sale.