WE REGULARLY RECEIVE QUESTIONS FROM OUR CUSTOMERS, HERE IS THE LIST OF THE MOST FREQUENTLY ASKED QUESTIONS:
HOW DO I PAY IN INSTALMENTS?
We offer you the possibility to pay your order in several instalments.
Validate your basket and choose:
Splitit "Monthly Payment".
You will have the choice between paying in 2 or 3 times.
Payments are made automatically every month.
Only VISA and MASTERCARD are accepted.
DO YOU DO CUSTOMISATION?
All our wigs are pre-customised with baby hair on the contour.
However, for a perfect and invisible fit, you must customize and bleach the tile to match your skin colour.
Wig fitting is a service we offer in our showroom.
After you have placed your order, you can call us if you would like us to customize your wig. We will need a selfie to know your skin colour.
WHAT IS THE ORIGIN OF THE HAIR?
We do not classify hair by origin. We respect a quality standard. Our hair is 100% natural. You can straighten, curl, colour or bleach it. The hair obeys perfectly. Whatever the origin, we offer you the best of Malaysian and Peruvian natural hair.
CAN I BLEACH MY HAIR?
Yes, our hair can be bleached. Be careful with the exposure time of the product. Only entrust your hair to people who are experts in colouring.
I WANT TO CANCEL MY ORDER, IS THAT POSSIBLE?
Yes, you have 48 hours from the time your order was placed.
Simply send us an email and we will cancel your order and refund you within 48 hours.
DO YOU SHIP ABROAD?
Yes, we can send your orders worldwide.
You have several options:
Click and collect: directly to the showroom in Paris.
Standard delivery and express delivery.
HOW CAN I CONTACT YOU?
If you have any questions that are not on this FAQ page, you can send us an email and our customer service will do its best to answer you within 24 hours.
CHANGES, RETURNS AND REFUNDS
Change (before receipt)
- I have changed my mind about my item, what should I do?
If you have changed your mind about your order, please send us an email indicating the item to be changed and we will make the necessary arrangements. Please note that any changes to your order must be made within 2 hours of the original purchase, there is no additional charge.
- Can I change my item after I have received the email confirmation?
Unfortunately not. All items that have left our showroom are final and cannot be changed, this will be a product return. In this case send the product back to us and we will send you the product of your choice.
- What if my product is defective?
In case of a defective product, you have the possibility to receive the same product or simply to be refunded after the return of the defective one. The customer is KING.
- I don't like my item, can I return it?
Returns are only accepted if they do not exceed 14 days after receipt of the package. However, in order to guarantee a refund, all returned products must be in perfect condition. You are responsible for the return shipping costs. Proof of postage must be sent to us by email as proof of delivery.
Changes (after receipt)
- Can I return the item and exchange it?
If the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest. You are responsible for the cost of the return, however you will not be charged for the cost of the new shipment.
- How long do refunds take?
Refunds are made within 48 hours of receipt of the product, depending on the payment system chosen at the time of purchase.
- I still haven't received my refund?
Please inform us immediately by email if you have not received it after 48 working hours.
REFUNDS AND CANCELLATIONS
-What is your refund policy?
All items purchased can be refunded, subject to the discretion and approval of the management, under the following conditions:
Return requests are accepted within 15 working days of delivery.
All items must be returned in their original condition, with all parts and tags attached.
Damaged / defective / incorrect products can be exchanged.
Cancellation of an order can be made prior to dispatch of orders and management reserves the right to refuse any cancellations made after dispatch of items and/or after 5 hours of the original purchase.
Return shipping costs are the responsibility of the purchaser, unless the product is defective.
The management reserves the right to refuse any return/refund and each case is subject to the company's sole decision.
The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.
Any change of address is subject to management approval and shipped/completed orders are strictly non-changeable.