Reimbursement policy – VELVETY PARIS
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    Reimbursement policy

    To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

    To make a return, you must show us a receipt or proof of purchase.


    Yes, you have 48 hours from the moment your order was placed.

    Simply send us an email and we will cancel your order and refund you within 48 hours.


    Change (before receipt)

    - I've changed my mind about my item, what should I do?

    If you have changed your mind about your order, send us an email indicating the item to be changed and we will make the necessary arrangements. Please note that any changes to your order must be made within 2 hours of the original purchase, there is no additional charge.

    - Can I change my item after I have received the email confirmation?

    Unfortunately not. All items that have left our showroom are final and cannot be changed, this will be a product return. In this case send the product back to us and we will send you the product of your choice.

    - What if my product is defective?

    In case of a defective product, you have the possibility to receive the same product or simply to be refunded after the return of the defective one. The customer is KING.


    - I don't like my item, can I return it?

    Returns are only accepted if they do not exceed 14 days after receipt of the package. However, in order to guarantee a refund, all returned products must be in perfect condition. You are responsible for the return shipping costs. Proof of postage must be sent to us by email as proof of delivery.

    Changes (after receipt)

    - Can I return the item and exchange it?

    Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest. You are responsible for the cost of the return, however you will not be charged for the cost of the new shipment.

    - How long do refunds take?

    Refunds are made within 48 hours of receipt of the product, depending on the payment system chosen at the time of purchase.

    - I still haven't received my refund?

    Please inform us immediately by email if you have not received it after 48 working hours.


    -What is your refund policy?

    All items purchased can be refunded, subject to the discretion and approval of the management, under the following conditions:

    Return requests are accepted within 15 working days of delivery.

    All items must be returned in their original condition, with all parts and tags attached.

    Damaged / defective / incorrect products can be exchanged.

    Cancellation of an order can be made prior to dispatch of orders and management reserves the right to refuse any cancellations made after dispatch of items and/or after 5 hours of the original purchase.

    Return shipping costs are the responsibility of the purchaser, unless the product is defective.

    The management reserves the right to refuse any return/refund and each case is subject to the company's sole decision.

    The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.

    All address changes are subject to management approval and shipped/completed orders are strictly non-changeable.

    There are certain situations where only a partial refund will be given: (if applicable)

    * Any item that is not in its original condition, is damaged or has some parts missing for reasons that are not due to an error on our part.

    * Any item that is returned more than 15 days after delivery.