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Raw Guarantee

One-year warranty on our Raw Hair highlights: quality and confidence assured

At Velvety Paris, customer satisfaction is at the heart of our commitment. We believe in the quality of our Raw Hair locks and in order to bring you the best in terms of quality but also customer service, we offer a one-year warranty, a promise that testifies to our unwavering confidence in durability and quality. integrity of our products.

Why Guarantee our Raw Hair Strands?

We understand the importance of providing you with exceptional hair products that meet your expectations. Our one-year warranty aims to ensure that every purchase of raw highlights from Velvety Paris is a worry-free experience, giving you complete peace of mind. We are proud of the quality of our Raw Hair highlights and are confident that their performance will exceed your expectations.

What the Warranty Covers:

The one year warranty at Velvety Paris covers a full range of situations, including but not limited to:

  1. Rough Hair: If, during the warranty period, your Raw Hair locks become rough or lose their original texture, we promise to replace them with new locks.

  2. Visible Damage: In the event of visible damage such as premature breakage or split ends, we promise to provide you with a new set of Raw Hair highlights.

What the Warranty Does Not Cover:

It is important to note that the warranty does not cover damage resulting from misuse, neglect or any modifications made to the Raw Hair strands. Additionally, the warranty does not apply to changes in color, style or length after the initial purchase.

How to Generate Your Guarantee:

To generate your guarantee, scan the guarantee QR Code received during purchase and complete your guarantee form. You have two weeks after receipt of your purchase to complete the warranty document, after this period it can no longer be generated. We encourage you to contact our customer service if you encounter any difficulty when entering your information.

How to Use the Guarantee in Case of Problems:

If you encounter problems covered by the warranty, please contact us by email at contact@velvetyparis.com, attaching photos of your products and a copy of the warranty. Following this you will receive a return slip to send us your products and we will take care of returning you new raw hair as soon as we receive your previous locks. We will be happy to guide you through the replacement process and ensure your continued satisfaction with our Raw Hair strands.

At Velvety Paris, your confidence and happiness are our top priority. Our 1-year warranty is our commitment to your complete satisfaction, demonstrating our commitment to quality and excellence in every pack of Raw Hair bundles we offer. Thank you for choosing Velvety Paris to accompany you in all your hairstyle desires.

100% RAW HAIR

CHEVEUX CERTIFIÉS ET GARANTIE 1 AN

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